FAQ 

Which payment methods are accepted?

We accept a variety of payment methods, including credit and debit cards, as well as other secure payment options. You can view the full list of accepted methods in our Payment Policy during the checkout process.

Is my payment information secure?

Yes, your payment information is secure with us. We use industry-standard encryption and security measures to protect your data, and your financial details are never stored on our servers.

What is the estimated delivery time for my order?

Delivery times vary depending on your location and the product. We offer a standard delivery time of 2 to 4 business days on top of our handling time, which is 0-1 business days.

What is your return policy?

We offer a straightforward return policy that allows you to return items within 14 days of receipt if you are not satisfied. Please refer to our Return and Refund Policy for more details.

Can I change or cancel my order after placing it?

We process orders quickly, so please contact us as soon as possible if you need to make changes. Once an order has been shipped, it cannot be modified or cancelled.

How do I initiate a return or request a refund?

To start a return or request a refund, please send an email to info@alplexnosings.co.uk. We will provide you with instructions and assistance.

When will I receive my refund after initiating a return?

Refunds are usually processed within 5 days of receiving the returned item. The time it takes for the refund to appear in your account may vary depending on your payment method.

What are your customer support hours?

Our customer support team is available Monday to Friday, from 08:00 to 17:00. For inquiries outside these hours, we will get back to you the next business day.

How do you protect my personal information?

We take your privacy seriously and have implemented strict security measures to protect your personal data. For more details, please review our Privacy Policy on our website.