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Return and Refund Policy
Main Information
Return Process
If for any reason you are not completely satisfied with your purchase, you have 30 days from the date of delivery to return the goods. Please contact us at info@alplexnosings.co.uk and we will provide you with the necessary return address. Items cannot be returned after the 30 day return period. Please note that the customer is responsible for the cost of returning the goods.
We try to make the return process as simple as possible. Please remember that the goods must be in their original condition - unworn, unwashed and unsoiled - with all tags attached. Please use the original packaging to return the item. We do not charge a return fee.
Returns are subject to our Terms of Service.
Damaged or Incorrect Orders
Damaged or Incorrect Orders If you have received a shipment that is damaged or if the goods do not match your requirements (for example, wrong size or colour), please do not hesitate to contact us! Document the problem with a photo, briefly describe what is wrong and contact us with your order number.
Refunds
Once your return has been approved, we will automatically refund you in full within 7 days using the same payment method you used when you placed your order.
Exchanges
Prefer a different item? Contact us and we will personally guide you through the entire process.
Cancel
If you decide to cancel your order, please do so as soon as possible. The maximum cancellation period is before the order is processed. Once the order has been processed and shipped, it cannot be cancelled. If you cancel too late, the order may have already been shipped and you will have to proceed with the return process.
Do You Have More Questions?
Should you have any inquiries or need additional assistance, please feel free to reach out; we are here to assist you.
Customer Service Hours:
Monday to Friday: 9:00 - 17:00
Email: info@alplexnosings.co.uk
Phone: +447861265555
Contact Form: Click here
Business Information:
Alplex Nosings is operated by Alplex Ltd, a company registered in the United kingdom.
Company Number: 15149004
DUNS Number: 231014570
Address:
142 Chatteris Ave
Romford RM3 8EU, UK